Refund Policy

Free shade exchange

If your shade is wrong, swap it. You get one free shade exchange per product within 30 days of delivery, even if you have opened it.

Returns and refunds

If you are not happy with an unopened product, you can return it within 30 days of delivery for a refund to your original payment method. Because of hygiene, we cannot accept returns of opened products, except where the product is defective or you had a reaction (see below).

Damaged, defective or incorrect items

If your order arrives damaged, defective or not what you ordered, email us within 30 days with your order number and a photo. We will send a replacement or a full refund, and you do not need to return the item.

Skin reactions

If a product causes a reaction, stop using it and contact us. We are sorry it happened and will refund the product. Please seek medical advice if you need it.

The Call Sheet bundle

Returns and refunds for The Call Sheet follow the same rules, applied to each product in the bundle. Bundle pricing is refunded at the amount you paid.

How to start a return or exchange

1. Email support@manifestcollective.io with your order number and what you need.
2. We will reply within 2 business days with next steps and, for returns, a shipping label or address.
3. Once we receive an eligible return, we will process your refund.

Refund timing

Refunds are issued to your original payment method within 5 business days of approval. Your bank may take a few more days to post it. Original shipping charges are refunded only if the return is due to our error.

Non-returnable items

Gift cards and final-sale items, clearly marked as such at purchase, cannot be returned.

Contact us

Questions? Email support@manifestcollective.io.